KB CobroVox
Voice and callsAutomates repetitive collection, follow-up and customer service calls using approved scripts, outcome records and human escalation.
View productKB Dialoga
Multichannel AI customer service on WhatsApp and Telegram
KB Dialoga integrates WhatsApp Business API, Telegram Bot API and Azure OpenAI using secure serverless architecture, with managed secrets and documented integrations.
Real processesIntegrationsHuman oversight
Integrable Cloud + AI
AI Agent in Action
KB Dialoga
AI Agent in Action
WhatsApp Business API
Telegram Bot API
Key Vault + Managed Identity
Operational problem
Where this agent creates value
WhatsApp and Telegram handle a large share of commercial and operational customer service. As volume grows, teams respond late, lose context and duplicate information.
What it does KB Dialoga
- Handles incoming messages.
- Interprets user intent.
- Responds based on rules and context.
- Routes cases by channel or need.
- Maintains architecture ready for monitoring and security.
Workflow
From initial contact to a traceable outcome
The workflow keeps clear steps for operating, auditing and improving the agent while maintaining control of the process.
- 1Message via WhatsApp or Telegram
- 2Webhook receives the event
- 3Orchestrator processes the message
- 4Azure OpenAI generates a controlled response
- 5Channel service sends the response
- 6Logs and system health remain available
Architecture and integrations
Verifiable technical foundation
- WhatsApp Business API
- Telegram Bot API
- Azure Functions v4
- Azure OpenAI GPT-4o-mini
- Azure Key Vault
- Managed Identity
- Application Insights and Log Analytics
Security and limitations
AI with professional judgement
- Do not store API keys in code.
- Manage secrets with Key Vault and Managed Identity.
- Define personal data policies.
- Allow escalation to a human.
- Avoid answers outside the scope of the business.
Use cases
Natural applications of KB Dialoga
- Customer service
- Frequently asked questions
- Sales prequalification
- Request tracking
- Initial multichannel support
Frequently asked questions
Is KB Dialoga already operating?
Yes. The repository's technical documentation shows webhooks, health endpoints and architecture built on Azure Functions.
Does it work with WhatsApp and Telegram?
Yes. The product integrates WhatsApp Business API and Telegram Bot API with separate webhooks.
How are credentials protected?
The documented architecture uses Azure Key Vault and Managed Identity to avoid secrets directly in code or exposed variables.
Connected suite
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View productLet's validate whether KB Dialoga fits your operations
We review data, channels and scope to define a demo with measurable objectives.