KB Dialoga
Chat channelsConversational agent for businesses serving customers through messaging channels, with secure serverless architecture and documented integrations.
View productKB CobroVox
Collections and customer service calls with an AI voice agent
KB CobroVox converses by voice, follows approved scripts, records outcomes and escalates sensitive cases to a human team.
Real processesIntegrationsHuman oversight
Integrable Cloud + AI
AI Agent in Action
KB CobroVox
Telephone Agent in Action
Azure OpenAI + Speech
Container Apps and IaC
Collections and customer service
Operational problem
Where this agent creates value
Call centre teams spend many hours on repetitive calls: reminders, payment promises, confirmations, case follow-ups and frequent enquiries.
What it does KB CobroVox
- Conducts telephone conversations in natural language.
- Uses approved scripts and business rules.
- Records the outcome of each interaction.
- Classifies the response, status and next step.
- Escalates to a human adviser when the case requires judgement.
Workflow
From initial contact to a traceable outcome
The workflow keeps clear steps for operating, auditing and improving the agent while maintaining control of the process.
- 1Upload or integration of authorised contacts
- 2Selection of campaign or customer service workflow
- 3Voice agent call
- 4Intent identification and response
- 5Outcome recording
- 6Escalation or next action
Architecture and integrations
Verifiable technical foundation
- IaC project call-center.bicep
- Azure OpenAI
- Azure Speech
- Azure Storage
- Azure Container Apps
- Static Web App
- ACR and Log Analytics
Security and limitations
AI with professional judgement
- Work with authorised contacts and consent rules.
- Avoid intimidating language or improper promises.
- Allow escalation to a human.
- Record calls, outcomes or events according to the client's policy.
- Use scripts approved by legal or compliance teams.
Use cases
Natural applications of KB CobroVox
- Payment reminder
- Payment promise confirmation
- Receivables follow-up
- Answering frequently asked questions by telephone
- Post-service surveys
Frequently asked questions
Can the agent make collection calls?
Yes, the product is designed for collection calls and telephone follow-up, always with approved rules, consent and human escalation where applicable.
Can it also handle customer service?
Yes. The same voice foundation can be adapted for frequent enquiries, confirmations, reminders and initial telephone support.
Can it integrate with a receivables database?
The architecture supports integrations with client data, provided that permissions, fields, processing rules and traceability are defined.
Connected suite
Related agents
KB DatoLens
Real dataLets you query business data in natural language to obtain answers about sales, operations, projects or indicators.
View productLet's validate whether KB CobroVox fits your operations
We review data, channels and scope to define a demo with measurable objectives.