KB Dialoga
Chat channelsConversational agent for businesses serving customers through messaging channels, with secure serverless architecture and documented integrations.
View productKB Clinia
AI medical avatar for initial guidance and appointments
KB Clinia combines voice, conversation and a video avatar to provide initial patient guidance and help manage appointments, without replacing medical diagnosis or judgement.
Real processesIntegrationsHuman oversight
Integrable Cloud + AI
AI Agent in Action
KB Clinia
AI Avatar in Action
Azure Speech + OpenAI
Scheduling and reminders
OLDCARTS protocol
Operational problem
Where this agent creates value
Clinics receive repetitive enquiries about symptoms, availability, specialities and appointments. Without an organised workflow, administrative teams lose time and patients receive inconsistent answers.
What it does KB Clinia
- Listens to the patient by voice.
- Converses using AI with safety rules.
- Collects initial information.
- Helps select a speciality or next step.
- Books appointments when appropriate.
- Sends confirmations and reminders.
Workflow
From initial contact to a traceable outcome
The workflow keeps clear steps for operating, auditing and improving the agent while maintaining control of the process.
- 1Patient starts a conversation
- 2Speech-to-Text captures the voice
- 3AI converses using a controlled protocol
- 4Required data is identified
- 5An appointment is checked or created
- 6Avatar responds through video and voice
- 7A confirmation or reminder is sent
Architecture and integrations
Verifiable technical foundation
- Azure Functions v4
- Azure OpenAI GPT-4o-mini
- Azure SQL Database
- Azure Communication Services
- Azure AI Speech with TTS Avatar and Speech-to-Text
- WebRTC for the avatar
- Appointment chat using the OLDCARTS protocol
Security and limitations
AI with professional judgement
- It does not diagnose.
- It does not replace a doctor or formal clinical triage.
- Requires consent and a privacy policy.
- Escalates emergencies or sensitive cases to human channels.
- It is limited to initial guidance and operational appointment management.
- Requires a review of local health data compliance before deployment.
Use cases
Natural applications of KB Clinia
- Appointment booking
- Initial patient guidance
- Collecting preliminary data
- Appointment reminders
- Digital reception with an avatar
Frequently asked questions
Does KB Clinia provide medical diagnoses?
No. It must be presented as initial guidance and operational support for appointments. Clinical decisions and diagnoses belong to healthcare professionals.
Can the avatar speak with the patient?
Yes. The documented architecture combines Speech-to-Text, AI conversation and TTS Avatar to respond through voice and video.
Can it book appointments?
Yes. The product includes appointment management, confirmations and reminders according to the documented architecture.
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